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| − | == Backing Up ==
| + | Moved to [[BackupBuddy:_Frequent_Support_Issues]] |
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| − | == Importing / Migrating with importbuddy.php ==
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| − | === Unexpected Behaviour ===
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| − | '''The source site is now redirecting to the destination site (or vice versa):'''
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| − | * This occurs if the new database settings were not entered during Step 4 of importbuddy.php. Because of this, both sites are now sharing the same database so one of them (usually source) is redirecting to the other (usually destination). importbuddy.php needs to be re-run inputting the source URL on Step 4 and using the source database settings. This will reconfigure the source database to use its proper URL. Next importbuddy.php needs to be run again inputting the destination URL on Step 4 with the NEW database settings for the new database. This way both sites will have their own database for their respective URLs.
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| − | === Error Messages ===
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| − | '''500 Server Errors:'''
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| − | * [[.htaccess]] file is causing URLs to be redirected improperly or is malformed.
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| − | * PHP is not functioning or enabled for the site. Check with basic [[phpinfo()]].
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| − | * A 404 error is occurring but the server is not set up correctly to return a 404. Do sanity check with .htm file.
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| − | '''The backup zip file is not found:'''
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| − | * The zip file has been renamed to a non-BackupBuddy format.
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| − | * The zip file permissions are wrong. Ex: Not readable.
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| − | * The zip file is not in the same directory as importbuddy.php.
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| − | * The zip file has not finished uploading or was interrupted in transit. If BackupBuddy was used to send it try manually uploading.
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