Talk:BackupBuddy: Frequent Support Issues

I used importbuddy to restore my wordpress eCommerce site. But, none of the auto_increment fields checkboxes were checked in the restored fields. Is this normal?

Running backup: worked yesterday, but NOT today ...

Can anyone help me? I purchased BackupBuddy yesterday - it saved my bacon: within 12 hours after purchasing and running the first backup, the site was somehow 'compromised' ... eventually, I simply restored from the backup and it was perfect.

However: today, after doing additional work, I have tried several times to backup ... all with resulting status of 'bad'.

Can someone please jump in and guide me?

Thanks!

Derek

Plugin Install Failed

I'm trying to install BackupBuddy like I have on many other sites. This time around it goes like this:

Installing Plugin from uploaded file: backupbuddy (5).zip

Unpacking the package…

Installing the plugin…

Destination folder already exists. /services5/webpages/t/u/[domain-name].com/public/wp-content/plugins/backupbuddy/

Plugin install failed.

Where [domain-name] is my client's domain. Help please...

Jeff

ImportBuddy.php Error #224834

1 - I created a new database on the new host.

2 - Placed "mybackup.zip" and "importbuddy.php" in the root folder of the host

3 - Ran importbuddy.php and got the following error.

Error #224834. This directory is not write enabled. Please verify write permissions to continue.

I am on the phone with the hosting right now asking them to check / change permissions on root.

Has anyone else run into this?

-Jon

Plugin could not be activated because it triggered a fatal error.

I have a 2-site BackupBuddy license and I can't install it on my second site. The BackupBuddy installs for hours, and then cannot be activated. I get the following message:

Plugin could not be activated because it triggered a fatal error.

Warning: require_once(/usr/www/users/[user-name/directory]/wp-content/plugins/backupbuddy/lib/zipbuddy/zipbuddy.php) [function.require-once]: failed to open stream: No such file or directory in /usr/www/users/[user-name/directory]/wp-content/plugins/backupbuddy/classes/admin.php on line 29

Fatal error: require_once() [function.require]: Failed opening required '/usr/www/users/[user-name/directory]/wp-content/plugins/backupbuddy/lib/zipbuddy/zipbuddy.php' (include_path='.:/usr/local/lib/php') in /usr/www/users/[user-name/directory]/wp-content/plugins/backupbuddy/classes/admin.php on line 29

Any idea?

Blog Posts

Sorry for such a simple question... but where do I see the actual backup of blog posts in the zip file I download of the backup? I don't see them anywhere but I assume they are all saved/backed up?

Backup failure running function `backup_zip_files`

New install of BackupBuddy returned this error:

An error occurred with BackupBuddy v3.2.0.2 on Mon, 18 Mar 13 19:30:30 +0000 for the site http://www.lemasterstudios.com. Error details:

One or more backup steps reported a failure. Backup failure running function `backup_zip_files` with the arguments `` with backup serial `efsvdwhpav`. Please run a manual backup of the same type to verify backups are working properly.

Any help would be most appreciated.

-- Joyce