When downloading BackupBuddy from your iThemes Member Panel please be sure that your browser does not automatically unzip the downloaded zip file. If your browser does do this then instead of finding a downloaded zip file you will find a folder named after BackupBuddy that contains all the BackupBuddy files--this is not what you need. You should not try to simply zip up the folder but instead check the information below and proceed as directed.
For example, by default the Safari browser automatically unzips any zip file that you use it to download (in the same way that it applies automatic treatment to other file types such as pdf files). This behaviour can be turned off in Safari Preferences but it is generally preferable to instead right-click on the download link for the BackupBuddy zip file and then select the
Download linked file option from the pop-up context menu and that will prevent the automatic treatment being applied in this particular instance but you can still take advantage of automatic treatments in other cases. If you do accidentally simply click on the BackupBuddy download link then provided you do not empty the Trash in the interim you can recover the original zip file from the Trash.
The Firefox browser will, by default, give you a choice of how you want to handle the file you are downloading and you would choose to save it. Other browser behaviours are similar.
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