Exchange FAQs: Troubleshooting PayPal Standard Secure

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Instant Payment Notifications

If you're having trouble with the PayPal Standard Secure add-on, one of the first things you can try is to enable Instant Payment Notifications (IPN).

To do this, you would need to log in to your PayPal account and go to Profile and Settings and then the My Selling Tools page.


BusinessProfile.png



MySellingToolsLink.png


On the My Selling Tools page, find the Instant Payment Notifications section and click Update.


PayPalIPN.png


If you have never set up your IPN information before, you will need to select the Choose IPN Settings button.


PayPalChooseIPNSettings.png


On the next page, you will enter the URL for your IPN and ensure that Receive IPN messages is enabled.


PayPalIPNURL.png


Your IPN URL will be your domain followed by /?it_exchange_paypal-standard-secure=1

Payment Data Transfer

You can also try enabling the Payment Data Transfer (PDT) option.

To do this, go back to your My Selling Tools page and click the Update link for Website Preferences.


PayPalPDT.png


Find the Payment Data Transfer section and insure that the option is set to on.


PayPalPDTOn.png



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