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Replying to Problem With Drafted Theme


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Ronald

Posted 20 September 2012 - 04:29 AM

Hi Nancy,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Builder support forum: http://ithemes.com/forum/forum/64-builder/,

thanks,
Ronald

Posted 15 September 2012 - 09:32 AM

I thought, that when you browse themes and purchase them, upload them to WP that what I am viewing on your website is the exact LOOK of the theme I am going to get - is this not the case?

I have purchased a subscription, now want to use this theme and I am having loads of problems.

Yes, I have uploaded the Builder.zip to WP, yes, I have uploaded Drafted.zip to WP and activated this.

I love the top three widgets, exactly as they look on your site as a sample - which is what I thought I was getting.

And I can't drag and drop the widgets either. They are enabled.

Can someone help please?

Thank you,
Nancy

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