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Replying to Exchange Store Menu Item Disappears After Purchase

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Posted 18 August 2014 - 06:46 PM

No i had no resolution to this issue. Wish there was it really bugs me.

Posted 30 July 2014 - 04:29 PM

I am also having this problem where the link identified as the "store page" disappears after a user logs in. The link is still there but the text is missing. Was there any resolution to this?


Posted 24 March 2014 - 12:35 PM

I went back through ALL the plugins on the live site and deactivated everything i could from the network admin. Then, deactivated all the plugins on the site in question
Upon reactivating the plugins one at a time, (Exchange only) the store menu item issue still existed (not appearing after a purchase is made)
I can give you a copy of the multisite for you to install and test on at your leisure but we cannot get the store menu-item to resolve no matter what.
We also noticed that even on our test development site is is not completely resolved. (It shows up at the top but not in a sidebar menu.)

Elise Alley

Posted 18 March 2014 - 04:31 PM

Hey acri,

When testing for a plugin conflict, we typically recommend you reactivate the other plugins one at a time instead of all at once.  So, unfortunately, in this case, we now know that there is a plugin creating the issue, we just don't know which one.  

Regrettably, there isn't a lot I can do.  It's something specific going on with your site.  Is there a time of low traffic on your site that you could do this?  For instance some time over night?  If it only took turning all your plugins off and back on again for it to work properly, it shouldn't take you more than about 5 minutes to accomplish.  You can use something like Google Analytics (if you're not already) to see when the best time to do this would be.

Without out knowing specifically which plugin needs to be deactivated and reactivated, that's the best suggestion I can offer.  That or seeing if you can duplicate it again on your test site, this time reactivating your plugins individually.

I wish I could be of more help.  Let us know if you have any additional questions.




Posted 17 March 2014 - 07:28 PM

I network de-activated every plugin including exchange and turned them all back on in the network - all at once using the tick boxes.  Now the "store" menu item is appearing. Unfortunately I do not have the luxury of doing this process in the "live" site.


Posted 17 March 2014 - 06:49 PM

Everything is up to date - only active plugin is exchange, blog vault  and sucuri.  I did disable those 3 with no effect on the missing store menu.


Posted 17 March 2014 - 10:55 AM

View Postacri, on 15 March 2014 - 09:47 PM, said:

I migrated the entire live site to a dev site to test.  I disabled all of the plugins one by one.  The "disappearing store" issue still exists. Builder is using the most current version. Any ideas?
So the only active plugin is the exchange plugin?

Also, even though the others are disabled, are they all up to date? And WP is also up to date?


Posted 15 March 2014 - 09:47 PM

Hi Elise,
I migrated the entire live site to a dev site to test.  I disabled all of the plugins one by one.  The "disappearing store" issue still exists. Builder is using the most current version. Any ideas?


Posted 04 March 2014 - 10:07 AM

Hi Elise any luck yet?

Elise Alley

Posted 03 March 2014 - 06:42 PM

Hi acri,

This appears to be something specific to your site.  If you send me admin login credentials, I'll take a look at the backend.  This would be the best way for me to diagnose any issues.

You can send me the credentials by PM here on the forum or email them to me at elise@ithemes.com.  Be sure to include a link to this post so I know what the message is in regards to.



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