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Replying to Site Crashed After Installing Stripe


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Topic Summary

Elise Alley

Posted 27 January 2014 - 11:36 AM

Hi melimojo,

If you are unable to access your FTP, you'll want to talk to your host about the issue.

Once you are able to log in to your FTP, to remove the add-on from your site, you'll go to wp-content/plugins/ and delete the exchange-addon-stripe folder you find there.  

Let us know if you have any additional questions.

Thanks,

Elise

melimojo

Posted 27 January 2014 - 08:14 AM

Hi Lew,
Thanks for your early morning response. :) I've contacted my host re this issue, however, how do I get into my wp-admin in order to uninstall this plug-in? I've tried accessing the site through my ftp server, and continue to get:
authentication failed
Criticall error
could not connect to server.
I'm fairly new to all this and any more assistance would be greatly appreciated.

lewayotte

Posted 27 January 2014 - 07:13 AM

Hi Melimojo,

The first line of that error is the most important one: Fatal Error: Uncaught exception 'Exception' with message 'Stripe needs the Multibyte String PHP extension.'

It sounds like your webhost does not have PHP's mbstring module loaded or activated in PHP. You should contact them about getting it installed and activated for your website. The Stripe code requires it in order to run.

Thank you.
Lew

melimojo

Posted 27 January 2014 - 12:56 AM

melimojodesigns.com

This is the error I've received after installing stripe. Any assistance would be greatly appreciated. Also, I can't  access my wp-admin to even uninstall the plug-in. NEED HELP PLEASE!


Fatal Error
(remove)
The site encountered a problem that it cannot recover from. Please use the following information to try to resolve the problem.
Error Message

Fatal Error: Uncaught exception 'Exception' with message 'Stripe needs the Multibyte String PHP extension.' in /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe/lib/stripe-api/lib/Stripe.php:13
Stack trace:
#0 /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe/init.php(10): require_once()
#1 /home/melimojo/public_html/wp-content/plugins/ithemes-exchange/init.php(129): include('/home/melimojo/...')
#2 [internal function]: IT_Exchange->addons_init('')
#3 /home/melimojo/public_html/wp-includes/plugin.php(429): call_user_func_array(Array, Array)
#4 /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe/lib/updater/load.php(46): do_action('it_libraries_lo...')
#5 [internal function]: it_registration_list_init('')
#6 /home/melimojo/public_html/wp-includes/plugin.php(429): call_user_func_array('it_registration...', Array)
#7 /home/melimojo/public_html/wp-settings.php(331): do_action('after_setup_the...')
#8 /home/melimojo/wp-config.php(90): require_once('/home/melimojo/...')
#9 /ho in /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe/lib/stripe-api/lib/Stripe.php on line 13
Description

The iThemes Exchange - Stripe Add-on plugin code created an error that caused PHP execution to fail.
Solutions
  • Invalid code modifications can cause this problem. If you have made any modifications to the plugin, remove them and try to load the site again.
  • It is possible that this plugin's code is out of date and that an upgrade is available. Check with the plugin's author to see if an upgrade is available.
  • There may be a conflict with another plugin running on the site. Try upgrading the other plugins on the site. A plugin conflict can be ruled out by deactivating all the other active plugins on the site and checking to see if the error still occurs.
  • The iThemes Exchange - Stripe Add-on plugin may not have been fully uploaded. Uploading the plugin again could fix the issue. Important: If you do this, you will lose any modifications made to the plugin.
Error Source Details
Type Plugin Name iThemes Exchange - Stripe Add-on Version 1.1.13 Author iThemes Path /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe File lib/stripe-api/lib/Stripe.php
Other Software Details
WordPress Version 3.8.1 PHP Version 5.4.20
Full Error Details
Type Fatal Error (E_ERROR) Message Uncaught exception 'Exception' with message 'Stripe needs the Multibyte String PHP extension.' in /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe/lib/stripe-api/lib/Stripe.php:13 Stack trace: #0 /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe/init.php(10): require_once() #1 /home/melimojo/public_html/wp-content/plugins/ithemes-exchange/init.php(129): include('/home/melimojo/...') #2 [internal function]: IT_Exchange->addons_init('') #3 /home/melimojo/public_html/wp-includes/plugin.php(429): call_user_func_array(Array, Array) #4 /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe/lib/updater/load.php(46): do_action('it_libraries_lo...') #5 [internal function]: it_registration_list_init('') #6 /home/melimojo/public_html/wp-includes/plugin.php(429): call_user_func_array('it_registration...', Array) #7 /home/melimojo/public_html/wp-settings.php(331): do_action('after_setup_the...') #8 /home/melimojo/wp-config.php(90): require_once('/home/melimojo/...') #9 /ho File /home/melimojo/public_html/wp-content/plugins/exchange-addon-stripe/lib/stripe-api/lib/Stripe.php Line 13 Type Description This type of error indicates that PHP cannot continue to run the code. Typical causes of this type of error are code bugs that have typos, missing or incomplete files (such as a file that was only partially uploaded), and the code using more memory than it is allowed.

Note that this message is generated by iThemes.com products when an error is encountered on the site. While an iThemes product is

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