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Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Exchange ecommerce plugin

Community support

We offer basic community support here on our iThemes Forum.

Issues that are covered in this forum include:

- handling of bugs, of course
- helping out with features, options that are not made clear in tutorials and documentation

We provide extensive documentation and tutorials, please make sure that you have read these before asking a question:

Exchange Documentation
Video tutorials


If you want more advanced, private support, we offer ticketed support via our professional support team at iThemes for $47 / month. (For a limited time, you can get one month of free Ticketed Support by buying the Exchange Pro Pack or iThemes Plugin Developer Suite.)

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