Replying to Bak-Up Issues

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

I have been trying to extract files with importbuddy and I keep getting error messages that it can not make contact with the database although when I test the database before contiuing, I get success with all results then error message when going to stage 5 of 6.

My hosting support say that importbuddy file is corrupt and needs a new file for it.
I was using healthyeatingweightlosseatingplan.com/importbuddy.php  me and my hosting support have been trying to sort this out for 10 days now without succes.

Can you please help with this problem.

Mark A White
marknbye@gmail.com

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

I have been trying to back-up my website for over a week now without success, the back-up never completes.
Is there a maximum size ? The message reads.... back-up has not increased in size for over 60 seconds.
www.promo-pro.com

Please help

Thank you