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Replying to Importbuddy Password


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Ronald

Posted 28 August 2013 - 06:12 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

Posted 27 August 2013 - 08:22 AM

Hello,

Yesterday we found out that our site had crashed due to our servers harddrive failing. Very thankfully, we did have it backed up with BackupBuddy but now I have a problem. I have already FTP'd the backup and ImportBuddy file into the new server, but when I go to mysite.com/importbuddy.php I need my ImportBuddy password that was in my settings.

Well, sadly I can't access my settings now that my site is down and I need a password to enter! Can you help?

Thank you!

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