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Replying to Better Wp Security Won't Fully Uninstall

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Posted 29 March 2014 - 04:27 AM


if you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

thanks for your cooperation,

Posted 26 March 2014 - 12:46 PM


I've just discovered this plugin and think it might be a lifesaver, but I've somehow managed to block myself from a site of mine even after deleting and reinstalling the plugin.

When I'm blocked I disable the plugin by changing the file name, uninstall the plugin, make sure the htaccess file is back to default, and make sure there are no files in the plugin or uploads folder. This allows me access again, but I want to use your plugin.

Unfortunately, when when I freshly download the plugin again and activate it I get blocked, as though there is some file or setting that's stored somewhere that's not deleted when I delete the plugin files I've been able to locate.

Are there files I haven't found you could point me to? Any thoughts about how the plugin is blocking me after a fresh install?

- J

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