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Replying to Locked Out Of Site


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Ronald

Posted 30 March 2014 - 05:45 AM

Hi,

ONLY if you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

thanks for your cooperation,
Ronald

Posted 30 March 2014 - 01:39 AM

I have built a WP site for a small charity and was a user of the WP-Security free plugin, which worked well. When the instruction came through that it was to change to iThemes Security the only change I noticed was the interface for blocking IP address of spurious log in attempts. I thought the original interface was easier but worked with the new interface.

However suddenly yesterday I was unable to log into the site, instead I got a 'site not found error'. No matter what I tried the same eror appeared even entering known backoffice pages into the search engine produced the same result.

Finally I had to contact the hosting company who deactivated all of the pluginsd to see if I could find a conflict. When I tried to reactivate the iThemes Security plugin again I was locked out of the site. The hosting company had the same error produced when they tried to log in. Again all plugins were deactivated and I have activated all but the iThemes Security, I have also just had an update instruction but am unsure about reactivating the plugin in case I am again locked out.

The advice I seek is am I able to get around this problem please as I like the functions of the plugin, I am not able to authorise an upgrade to the Pro version as the charity like most has a lack of funds.

Can someone advise what I should do to get the plugin working again please any help would be appreciated.

the site is at `http://eac.eu.com`

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.