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Better, More Convenient, Private Support for Your iThemes Products Is Here.


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Note: any currently open support threads in the community forum will stay open while we resolve them.

Replying to Urgent: I'm Locked Out Of My Site!


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Ronald

Posted 01 April 2014 - 12:15 PM

Hi,

if you have purchased the iThemes Security Pro plugin, please sign in with your iThemes username and password and post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

thanks for your cooperation,
Ronald

Posted 01 April 2014 - 10:17 AM

I updated to the new iThemes Security plugin..

I've checked the box that gives you a different address to login, I'm selected the /wplogin option.

BUT it's not working! and my old wp-login isn't working too! How to I reset these settings?

Please, this is very important. Thank you.

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.