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Replying to Security Backup Error


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Gerroald

Posted 30 April 2014 - 12:37 PM

Hi Jacki,

For support with iThemes Security:

If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks,

Gerroald

Posted 25 April 2014 - 11:08 AM

Hi,

I just posted this, then read that I need to add link to my site.

My site is renotahoeypn.com and my email is exec director@renotahoeypn.com.

I'm getting an error on trying to back up: 'Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.'

Thank you for your help!!

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