Jump to content


Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.

Replying to Security Backup Error


Post Options

  or Cancel


Topic Summary

Gerroald

Posted 30 April 2014 - 12:37 PM

Hi Jacki,

For support with iThemes Security:

If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks,

Gerroald

Posted 25 April 2014 - 11:08 AM

Hi,

I just posted this, then read that I need to add link to my site.

My site is renotahoeypn.com and my email is exec director@renotahoeypn.com.

I'm getting an error on trying to back up: 'Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.'

Thank you for your help!!

Review the complete topic (launches new window)

Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.