Hi Jennifer,
you use the same login for the downloads/membership area as for the members only support forum. More here.
Let us know if you run into more issues,Ronald
Replying to Help Logging On
Topic Summary
Ronald
Posted 29 January 2010 - 01:09 PM
Posted 29 January 2010 - 12:18 PM
Ronald,
Thank you for your quick response. I have tried the retrival from the link you gave me, but I have just discovered we are having some email issues this afternoon. I will have to wait and see if a response comes in once things are being recieved again. Will the username/password sent from that link be the only one I will need to access everything on iThemes? I just want to make sure there aren't mulitple sign ons.
Thank you for your quick response. I have tried the retrival from the link you gave me, but I have just discovered we are having some email issues this afternoon. I will have to wait and see if a response comes in once things are being recieved again. Will the username/password sent from that link be the only one I will need to access everything on iThemes? I just want to make sure there aren't mulitple sign ons.
Ronald
Posted 29 January 2010 - 10:26 AM
Hi Jennifer,
you should be able to retrieve your password, or username and password when you click the "lost password" link, or here http://ithemes.com/wp-login.php?action=lostpassword
Either enter your username, or the e-mail address you used when registering.
I have tested this multiple times, and it works, an you check your spam folder?
Let us know,Ronald
you should be able to retrieve your password, or username and password when you click the "lost password" link, or here http://ithemes.com/wp-login.php?action=lostpassword
Either enter your username, or the e-mail address you used when registering.
I have tested this multiple times, and it works, an you check your spam folder?
Let us know,Ronald
Posted 29 January 2010 - 09:26 AM
I purchased Builder earlier this week. I did view the Builder Codex so I believe I did set up an account. Now I can't log on to the Builder site or the support forum. I did request a new password to be emailed to me a couple of days ago and I have gotten no response. Can someone PLEASE help me get my user name and password? I need to get started ASAP.
