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Ronald

Posted 09 December 2011 - 05:25 AM

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

Posted 08 December 2011 - 06:53 PM

I just installed Backup Buddy and am trying to do a backup of the database and files.  Each time I try to back up the whole site it seems to fail.  Any ideas on what to do?  I have been able to backup just the database.

Thanks!
Hannah

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