Replying to A Fatal Error Has Been Encountered. The Backup Has Halted

Hi,

We don't make it difficult, we use members only support forums so that we can dedicate all our support efforts to those that are entitled to support. If you sign into the forum using the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), you will see the members only forums that you have a valid subscription for. The Backupbuddy support forum can be found here: http://ithemes.com/forum/forum/74-backupbuddy/

Does that not work for you? If so, please send an e-mail to ronald@ithemes.com with the username and e-mail address that you purchased with, and I will check,

thanks,
Ronald

Why does iThemes make it so difficult to get support?  I own the product and am constantly being asked to buy more, but cannot find or get access to BackupBuddy forum.  Can anyone pass along the secret for a customer to get support for BackupBuddy and access to the forum.

Hi,

please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/

thanks,
Ronald

i keep getting this error message when doing a full backup

"the page citifaith.co.uk says"
A fatal error has been encountered. The backup has halted.

it happens at various stages not at the same point each time then when you press the ok button to dispose of the error message it gives you the option to tick a box with

"prevent this page from creating additional dialogs"

do i click this? and how can i stop tis error occurring  and do a full back up of my site.

thank you in advance

martin


Backing up with BackupBuddy v2.2.33...
9:46:21: Full backup mode.
9:46:21: Running in modern backup mode based on settings.
9:46:21: Starting database backup process.
9:46:21: Saving database content to file. (30 tables)
9:46:21: Only including WordPress tables in backup (unless more explicitly defined).
9:46:23: Only excluding archives directory based on settings. 1 total.
10:20:52: Full speed mode did not complete. Trying compatibility mode next.
10:20:52: Using Compatibility Mode for ZIP. This is slower and less reliable.
10:20:52: If your backup times out in compatibility mode try disabled zip compression.
10:20:52: WARNING: Directory/file exclusion unavailable in Compatibility Mode. Even existing old backups will be backed up.
10:20:53: Backup FAILED. Unable to successfully generate ZIP archive. Error #3382.
10:20:53: Error #3382 help: http://ithemes.com/codex/page/BackupBuddy:_Error_Codes#3382
A fatal error has been encountered.  The backup has halted.
10:20:53: Failed function backup_zip_files. Backup terminated.
A fatal error has been encountered.  The backup has halted.