Hi,
please sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the Backupbuddy support forum: http://ithemes.com/forum/forum/74-backupbuddy/,
thanks,
Ronald
Replying to Back Up Buddy Error
Topic Summary
Ronald
Posted 21 September 2012 - 04:02 AM
Posted 21 September 2012 - 02:42 AM
Your server does not support command line ZIP. Backups will be performed in compatibility mode.
Directory/file exclusion is not available in this mode so even existing backups will be backed up.
You may encounter stalled or significantly delayed backups.Click for instructions on how to resolve this issue.
and
Backing up with BackupBuddy v2.2.33...
15:36:14: Error #5445589. Invalid backup serial (9hyqeqp4z3). Verify backup directory writer permission. Fatal error.
A fatal error has been encountered. The backup has halted.
Directory/file exclusion is not available in this mode so even existing backups will be backed up.
You may encounter stalled or significantly delayed backups.Click for instructions on how to resolve this issue.
and
Backing up with BackupBuddy v2.2.33...
15:36:14: Error #5445589. Invalid backup serial (9hyqeqp4z3). Verify backup directory writer permission. Fatal error.
A fatal error has been encountered. The backup has halted.
