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Replying to Can't View Completed Product Pages

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Elise Alley

Posted 08 October 2013 - 09:30 AM

Hi Patricia,

When you say she uploaded the files already, did she upload them to the WordPress Media Library?  Or to another location like Amazon S3?  If she uploaded them into the Media Library, try adding them to the product through the Media Library.


If you just click the "Upload" link, it will take you to the Media Library and you can select files from there.  That way we'll know if the issue is related to the url you pasted in.

You can also try testing for a plugin conflict by deactivating all plugins except for Exchange and then see if that clears up the issue.  If it does, try reactivating your other plugins one at a time, testing the products each time to see which plugin is creating the conflict.

Give those things a try and let me know how it goes!



Patricia Durgin

Posted 07 October 2013 - 06:37 PM

*** I submitted this same ticket a few minutes ago as a guest (I thought I was signed in but I wasn't...rats!). This is a duplicate, of course. I'd appreciate it if you would delete the other one and answer this one, if possible, so it will appear in my "My Content" listings, for future reference.

Thanks! ***

Good evening. I've just finished setting up a client's store. She has multiple Bible studies for sale. Each study has multiple price-points, so I created a separate Exchange Product Page for each, with a different page title and slug for each, also.

All went well until I linked the same download to each of its corresponding pages. Two of the three study guides were in zip files. The third was in pdf format. None will show now. Instead, I get this Firefox message: "The page isn't redirecting properly."

I'm just trying to view the page online, as a reader would.

The only wild card I'm wondering about is this: She had already uploaded the zip files and pdf, so I simply copied the shortlinks from those uploads and pasted them into the product files section/resource section.

Did I boo-boo?

Her site is showknowgrow.com.

I can view pages that don't yet have their downloads attached just fine: http://showknowgrow.com/product/i-peter-200/.
But not pages that have their downloads already attached: http://showknowgrow.com/product/2-peter-200/.

Can you help?

Thanks, Patricia.

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