Jump to content


Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.

Replying to Page Not Found For Products - Plugin Conflict Identified


Post Options

  or Cancel


Topic Summary

Sue Parker

Posted 05 December 2013 - 09:54 AM

Hi there - I've resolved this by doing troubleshooting tips offered in similar threads (Resave Permalinks - I tried that, but it didn't fix it.  Another suggestion said it might be the theme (I'm using Builder so I didn't bother - I know nothing is conflicting there). So I deactivated all plugins and found the culprit (for my site anyway).  I'm posting as an FYI in case it helps someone else.

It was the Redirection plugin: http://wordpress.org/plugins/redirection/

Once I narrowed it down and deactivated it - everything is fine.  Yay!

To recap for anyone reading the thread...

On hover, I would see that the link was going to go to the product page...but then it did a redirect to the download file itself...

Review the complete topic (launches new window)

Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.