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Replying to Manually Giving Someone Subscription Access?


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draftcalc

Posted 17 December 2013 - 03:51 PM

Update: Your sales team helped me upgrade to the Pro Pack, so I can manually add memberships now, so thanks to the sales team!

Although, I still would love to be able to take away a subscription if need be. Examples.. can you walk me through these 3 examples please?

Example: Person purchases, but violates site policies, let's say they are verbally abusive to other members and we refund them, but want to take away subscription access. Can this currently not be done even if we refund? Any ETA on when this could be added if it can't be done?

Example 2: I give a users free access manually through the manual add on (which works great by the way), but then the user is abusive to other members, so we revoke the free subscription... or want to revoke it. Is this possible as well (maybe through a refund even though they paid zero, can the refund process reverse the membership?

Example 3: A member wants a refund. We refund them. Can we then take away access? Will the refund process take their membership access away?

I just don't see how this won't eventually be added, it's very common to need to take back a subscription.

dallassmithcorp

Posted 17 December 2013 - 03:36 PM

.

draftcalc

Posted 16 December 2013 - 12:40 PM

I am really bummed, I really do love a lot of the features and the way this works, but I just don't get how you can restrict manually adding/deleting of subscriptions to pro pack users only. Anyone that has a subscription service has to be able to do this, it's so common to have to manually add/delete memberships. At least provide the add on for a cheap price for those not purchasing your pro pack, i just don't get it.

draftcalc

Posted 16 December 2013 - 12:25 PM

*I mean "standard in most membership products

draftcalc

Posted 16 December 2013 - 12:24 PM

View PostElise Alley, on 16 December 2013 - 12:09 PM, said:

Hi draftcalc,

Glad Exchange and the Membership add-on are working out for you.

To add purchases manually to a customer, you'll need the Manual Purchases add-on, available in the Exchange Pro-Pack:  http://ithemes.com/purchase/manual-purchases-add-on/

At this point, removing access from a user isn't an option.  Using the Recurring Payments add-on, you could set the membership to a month (or a year), forcing them to repurchase the membership after that time.

Let us know if you have any additional questions.

Thanks,

Elise

So you are seriously going to make someone purchase the pro pack to fully be able to use features that are standard in a membership pack? Wow. This one thing makes it VERY hard to use this product. I have to rethink using it now. I have to be able to manually add subscriptions, and disable free (manually) added subscriptions on-demand. This is a big-time/popular feature/tool on every subscription site I've ever used or tested. Any plans to add this.  If not, i may need to request a refund.

Thanks.

Elise Alley

Posted 16 December 2013 - 12:09 PM

Hi draftcalc,

Glad Exchange and the Membership add-on are working out for you.

To add purchases manually to a customer, you'll need the Manual Purchases add-on, available in the Exchange Pro-Pack:  http://ithemes.com/purchase/manual-purchases-add-on/

At this point, removing access from a user isn't an option.  Using the Recurring Payments add-on, you could set the membership to a month (or a year), forcing them to repurchase the membership after that time.

Let us know if you have any additional questions.

Thanks,

Elise

draftcalc

Posted 14 December 2013 - 03:33 AM

Additional Questions aside from my initial ('how to manually add memberships without having to use coupon codes') question:

1) If memberships can be added manually, how do you take it away (like if you don't want someone to have the manually-added membership any longer?
2) I used a 100% coupon code (zero sum transaction)... that worked, but how do you then take that subscription away if you no longer want that zero-sum member to have access anymore?

Thanks.

draftcalc

Posted 14 December 2013 - 03:22 AM

Update: I still would prefer to have access to adding manual subscriptions to user accounts, but I guess the work around would be to create a 100% coupon code and give it to people, but it's MUCH, MUCH easier and efficient for Membership Sites to have a manual ability to do this, so I'm hoping this isn't the only way.

Thanks, I'm anxious to hear. By the way, Exchange+Membership is very sleek so far. I really like what I'm seeing, everything seems pretty smooth so far (minus the manual entry piece, which I could just be overlooking).

draftcalc

Posted 14 December 2013 - 02:55 AM

Hello,

As with any membership product, there will be times you give away free memberships, especially to writers, moderators and contest winners, etc.

How do you manually give someone membership access. I cannot find the feature.

Thanks.

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