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Replying to Warning In Exchange Account Page


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bwmtools

Posted 08 March 2014 - 11:31 AM

I am currently getting this error on a newly installed site with very little plugins.

migdalia01

Posted 24 January 2014 - 08:12 PM

View PostMigdalia Johnson, on 23 January 2014 - 09:49 AM, said:

Hi Glenn,

As I mentioned above, I had to hide the warning from the users as my client was not very happy with it.  They are on the site 24/7 hence please let me know when is a good time for you to check it, so that I can put the site on "maintenance mode", and "un-hide" the error. I need to warn the client before or they will have a "fit".

After you logged into the site this morning, for some reason the Exchange Login page was delivering a 404 error.  I had to quickly create a Wordpress page with the Log-in.  If you can check into that while you're in the dashboard I would appreciate it.  Like I said, client is in the site 24/7 and nothing goes unnoticed.

I'll send you a message with my info.

Thanks Glenn for your help.

Hi Glenn!

My Login/out is no longer working.  Now the WP page does not work either...OMG!!!

Glenn Ansley

Posted 23 January 2014 - 12:57 PM

Don't you hate it when that happens. I am sure that if you were seeing it, there is probably some combination of events that will reproduce it. Please let us know if you find out what that is and we'll look into it.

Glenn

digitalcult

Posted 23 January 2014 - 12:08 PM

View PostGlenn Ansley, on 23 January 2014 - 07:23 AM, said:

Could you guys send me a username / password for your site via PM (not in this forum) so that I can see the error happening?

I setup a new testing environment on the same server and made an admin account for you… new subdomain, database, fresh wp install etc. etc.
Guess what? The warning didn't show up.  

I then checked the other WP install where I had the issue… And there the warning was gone too.


Posted Image

migdalia01

Posted 23 January 2014 - 09:49 AM

Hi Glenn,

As I mentioned above, I had to hide the warning from the users as my client was not very happy with it.  They are on the site 24/7 hence please let me know when is a good time for you to check it, so that I can put the site on "maintenance mode", and "un-hide" the error. I need to warn the client before or they will have a "fit".

After you logged into the site this morning, for some reason the Exchange Login page was delivering a 404 error.  I had to quickly create a Wordpress page with the Log-in.  If you can check into that while you're in the dashboard I would appreciate it.  Like I said, client is in the site 24/7 and nothing goes unnoticed.

I'll send you a message with my info.

Thanks Glenn for your help.

Glenn Ansley

Posted 23 January 2014 - 07:26 AM

Migdalia,
I just created a test user from the frontend of the site but don't see the warning.

Glenn Ansley

Posted 23 January 2014 - 07:23 AM

Could you guys send me a username / password for your site via PM (not in this forum) so that I can see the error happening?
I am still unable to reproduce. It's not that I don't believe you, I just can't fix it until I can see it happening.

Thanks!

migdalia01

Posted 22 January 2014 - 05:40 PM

View PostGlenn Ansley, on 22 January 2014 - 08:31 AM, said:

Hi,
We cannot reproduce this. Could you please try the following things, checking again between each step to see if the warning disappears? This will help us identify the source of the problem.

1) Temporarily switch to a default WordPress theme
2) Temporarily disable all other plugins one at a time, checking for the warning in between.
3) Temporarily disable any exchange add-ons.

Then let us know if/when you find the warning disappear. Thanks.

[edited - I accidentally said we 'can' when first posted. We cannot reproduce though]

I tried it all and it did not disappear.  Still there!

MJ

digitalcult

Posted 22 January 2014 - 03:45 PM

1) I used Twenty Fourteen, then switched to Twenty Thirteen for testing -- warning still visible.
2) Disabled all other plugins -- warning still visible.
3a) Disabled all Exchange add-ons -- warning still visible.
3b) Disabled Exchange -- warning disappears.

… enabling Exchange again -- warning re-appears.


Uninstalled iThemes Exchange and all add-ons, re-installed Exchange 1.7.13 (no add-ons), activated plugin -- warning visible again.


[Edit: All tested with WordPress 3.9 alpha and PHP 5.5.6]

Glenn Ansley

Posted 22 January 2014 - 08:31 AM

Hi,
We cannot reproduce this. Could you please try the following things, checking again between each step to see if the warning disappears? This will help us identify the source of the problem.

1) Temporarily switch to a default WordPress theme
2) Temporarily disable all other plugins one at a time, checking for the warning in between.
3) Temporarily disable any exchange add-ons.

Then let us know if/when you find the warning disappear. Thanks.

[edited - I accidentally said we 'can' when first posted. We cannot reproduce though]

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