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Replying to "continue", "register", Etc Buttons Broken / Don't Do Anything


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Eduardo Silva

Posted 07 July 2014 - 07:46 PM

Elise, I have an update about this issue. Since this problem seems to be happening only when using the "register", "log in", etc. buttons during the checkout. I started doing something to get around it.

I ask the people on our sites to first register or log in, and then proceed to buy or donate. This way, once people is logged in, there's no issues during the checkout process.

You can see what I'm talking about at http://llamadafinalatlanta.com/donate/ and I'm doing it also at http://www.venturecinema.net/order/

I hope this will help someone while the developers find out what's causing this issue, because just imaging people at the movie theater trying to order online while they're making a line at the concessions stand, where is a very fast paced environment and get all frustrated during the checkout.

Regards,

Eduardo Silva

Posted 26 May 2014 - 03:42 PM

I Agree with Rob because today I had the same problem. I was creating a new user with a strong password that included the following special characters &*() and after several trials, I noticed that the one causing this problem was the character "&". In my case I don't use WEP but I use strong passwords all the time. By the way I already reported it as a possible bug.

On the other hand, I also found a plugin conflict with "DB Cache Reloaded Fix" causing about the same registration problem.

Eduardo

doxicology

Posted 24 March 2014 - 10:38 AM

Thanks, guys!

Rob Hess

Posted 21 March 2014 - 08:01 AM

Hi Elise, good point on the guest checkout. I did want to clarify one thing: I'm running Exchange on a WP Engine install and product page registration (which is what's happening here) consistently do not show a password error message (or any error messages)—only the registration page shows the error (I used the same registration test credentials on both pages).

Elise Alley

Posted 20 March 2014 - 03:22 PM

Hey Josh,

I tried updating Exchange and that didn't fix the issue.  I'm going to talk to the developers and see if they notice something I'm missing.  I'll let you know what they say.

As for WPE - I don't think that's the issue in this case, but it never hurts to check it out.  The issues we've seen with WPE have been them forcing the strong password.  However, with guest checkout, you never even get to a password.  And with the registration, with other WPE password issues, you typically see an error about the password.  But definitely check it out to be sure!

I'll post again after I've spoken with the developers.

Thanks,

Elise

doxicology

Posted 19 March 2014 - 09:37 AM

Thanks, Elise!  For sure, please do what you need to do!  I appreciate it very much!

Rob, yes, I am hosting with WPE.  I'll take a look at that link, and see if anything looks familiar.  Many thanks!

Josh

Rob Hess

Posted 18 March 2014 - 10:22 AM

Hi Josh,

This might be a bit of a long shot, but are you hosting with WP Engine, or another host that forces strong passwords? A couple parts of this sound pretty reminiscent of an issue I've had...there's kind of a perfect storm that comes up with Exchange when strong passwords are enforced that results in something similar to what you've experienced. I wrote more about that situation for another forum user here.

Rob

Elise Alley

Posted 17 March 2014 - 03:14 PM

Hi Josh,

I apologize.  It looks like your email went to my spam folder for some reason.

I'm taking a look at the backend of your site now.  We've had a couple updates recently.  Would you be okay with me updating Exchange and it's add-ons?  Or, if you're more comfortable doing so, just let me know when they've been updated.  It may not correct the issues that you're having, but it could help or at least help us narrow down the issues.

I'll keep looking in the meantime, but let me know once you've updated or if you want me to do so.

Thanks,

Elise

doxicology

Posted 17 March 2014 - 07:43 AM

Hi guys, I just wanted to touch base and see if any progress has been made regarding these requests.  Many thanks!

Josh

doxicology

Posted 03 March 2014 - 05:12 PM

Hi Elise, I just emailed the login credentials for you to take a look at.

Thanks,
Josh

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