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Posted 15 May 2014 - 12:17 PM

Hi Elise - my apologies, I was referring to a different issue in my last reply.

As for the issue I referred to in my original post, it seems to be fine now. I am getting the correct navigation menu in the layout on the page with all plugins activated.

I will post a new thread for this other issue.



Elise Alley

Posted 14 May 2014 - 03:18 PM

Hey Cat,

Can you try testing for a plugin conflict?  To do so, you'd deactivate all of your plugins except for Exchange and any Exchange add-ons then test to see if it works properly.  If it does, reactivate your other plugins one at a time, testing Exchange each time to see which plugin is creating the conflict.

Give that a try and let us know how it goes.  If it doesn't work, you can send me admin log in credentials.  You can PM them to me here on the forum or email them to me at elise@ithemes.com.  Just be sure to include a link to this post so I know what the message is in regards to.




Posted 14 May 2014 - 02:47 PM

Thanks Elise - yes the products are categorized and the product category pages are still pulling a 404 not found page.

Also the menus options are showing Categories (for posts) and there is nothing for Categories of Products.



I can give you admin access if you want.



Elise Alley

Posted 14 May 2014 - 02:34 PM

Hi Cat,

The Exchange Template Updates page you linked to is actually just for template files that were updated or changed.  This changed is noted in the history.txt file:

Fixed bug preventing nav menu from showing up on Product Category and Product Tag archive pages

The categories are still in the left sidebar on the menus page.  You should see two "Categories" option, the second one being the product categories.

Screen Shot 2014-05-14 at 3.08.54 PM.png

The menu I see on the link you provided and the home page of that site are the same.  Should they be different?  You might try clearing your cache if your not seeing the same menu on each of the pages.

Screen Shot 2014-05-14 at 3.07.44 PM.png

Screen Shot 2014-05-14 at 3.07.57 PM.png

Have you added the categories to the actual products yet?  Even if you've created a product category, it will show as a 404 page if you haven't actually added any products to that category.  

Try clearing your cache and make sure you've added products to the category then let us know.




Posted 14 May 2014 - 01:42 PM

Thanks - I don't see any reference to this product category menu issue in the release notes: http://ithemes.com/codex/page/Exchange_Template_Updates

and the problem persists after updating Exchange to 1.8.1

I looked in the menus after updating to see if I needed to re-add the product categories, but there is no option for product category in the left sidebar apparently.

This is the url I am currently using that does not pull up the products in that category: http://ananda.catswebweave.com/product-category/lessons/

Would love to see this basic functionality working ASAP. Thanks!

Elise Alley

Posted 14 May 2014 - 09:41 AM

Hi everyone,

Exchange version 1.8.1 was released today and should correct the menu issue.

Try updating and let us know how it goes.  




Posted 13 May 2014 - 03:13 AM

I Have experienced the same problem and would very much like to see if it has been resolved. As you could imagine it is a big problem for utilising the category functions of Exchange.
Thanks for you support.

Elise Alley

Posted 01 May 2014 - 09:19 AM

Hi ladies,

Unfortunately, I don't have an update for you at this time.  I have bumped this with the developers and I'll let you know as soon as I have an update for you.




Posted 30 April 2014 - 08:49 PM

what's the latest?


Posted 24 March 2014 - 05:18 PM

Yes, any progress.  I'd also like to know.

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