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Replying to Not Sending Customer Or Admin Emails After Purchase


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jgerst

Posted 09 May 2014 - 04:26 PM

OK, I finally deactivated the Stop Spammer Registrations Plugin and I am now getting notifications when someone registers and also when I manually add a product to them. But as a customer, I am not getting any notification that a new product was added to my account? Can you explain that, or what to do?

Elise Alley

Posted 09 May 2014 - 09:08 AM

Hi John,

You might check with your host and see if they know why the emails aren't being sent.  Exchange creates the emails, but they are actually sent by your host.

Check with them and let us know what they say.  

Thanks,

Elise

jgerst

Posted 08 May 2014 - 09:02 PM

I just made a test purchase of this membership product http://www.comm-tell.com/product/test-membership/. I did not get any email notification either as the customer, or to my admin address (same email) notifying me of the sale. How do I trouble shoot this? I did manually add another product to this same account and it did send the email customer notification but still nothing to my admin email.

I previously set you up with an admin account so you can log in and investigate.

Thanks,
John

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