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Replying to Vps Setup Time


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bensite5

Posted 08 August 2013 - 09:10 AM

View PostGuest, on 06 August 2013 - 10:09 AM, said:

I never got contacted. It took almost 11 hours, but it's setup now. I submitted a ticket to ask about it and that took 8 1/2 hours to get a response to as well.

Oh well, it's done - even if this isn't very encouraging. I'll just assume there was some kind of hang up because I used my business card.

Thanks bensite5.
Yep the only reason it wouldn't be instant is if something got flagged for possible fraud and required a human review. There are a lot of variables that can trigger that, the biggest one is if the billing address doesn't match the location. Our billing team is not available 24/7 so that can add in a small delay if that is the case.

Fraud is huge on the net and with hosting, so we have to be pretty careful :), especially since spammers/abuser and criminals often sign up and can get an entire server blacklisted we have to be extra protective.

Hope that makes sense,
Thanks, Ben

Posted 06 August 2013 - 10:09 AM

Hmmm...

I never got contacted. It took almost 11 hours, but it's setup now. I submitted a ticket to ask about it and that took 8 1/2 hours to get a response to as well.

Oh well, it's done - even if this isn't very encouraging. I'll just assume there was some kind of hang up because I used my business card.

Thanks bensite5.

bensite5

Posted 06 August 2013 - 05:02 AM

For managed and unmanaged VPS It is instant unless there was a flag that caused us to have to manually review the order, in which case a customer service rep will contact you :)

Posted 05 August 2013 - 06:22 PM

How long does it typically take to setup a VPS account on Site5?

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.