Hi,
this does not look like the same issue, but if it is, follow my advise, and contact sales@ithemes.com.
Alternatively, sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the BackupBuddy support forum (which I think this may be related to),
Ronald
Replying to Backup Buddy License Key
Topic Summary
Ronald
Posted 20 October 2011 - 04:12 PM
Posted 20 October 2011 - 01:55 PM
Ronald said:
I am having the same problem. I originally had the problem that the ftp settings for backups would not take my log-in to my godaddy hosting account while I could get in no problem from filezilla.
Quote
Hi,
did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,
Ronald
did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,
Ronald
I am having the same problem. I originally had the problem that the ftp settings for backups would not take my log-in to my godaddy hosting account while I could get in no problem from filezilla.
Ronald
Posted 19 September 2011 - 04:16 AM
Hi,
did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,
Ronald
did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,
Ronald
Posted 18 September 2011 - 06:44 AM
First, I am not a guest but a member but the forum will not accept my member login name and pw. I have requested a new password to be emailed and over 24 hours laters no response.
I purchased a 10 user licence to Backup Buddy in January (see below) and now it will only let me license two sites which seems to be your new policy for $75. Would you please open my account to 10 sites as I paid for.
Russ
Your Invoice Number 21840 from 01/26/2011
Product/Subscription Title Price
------------------------------
-----------------------------
BackupBuddy (10 sites) $75.00
-----------------------------------------------------------
Subtotal $75.00
-----------------------------------------------------------
Total $75.00
I purchased a 10 user licence to Backup Buddy in January (see below) and now it will only let me license two sites which seems to be your new policy for $75. Would you please open my account to 10 sites as I paid for.
Russ
Your Invoice Number 21840 from 01/26/2011
Product/Subscription Title Price
------------------------------
-----------------------------
BackupBuddy (10 sites) $75.00
-----------------------------------------------------------
Subtotal $75.00
-----------------------------------------------------------
Total $75.00
