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Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Free Plugin Support SOP - Please Read Before Posting

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#1 Matt Danner

Matt Danner

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Posted 15 January 2010 - 05:27 PM

Welcome to the iThemes Free Plugin Support Forum.  In this area, please post issues related only to plugins released by iThemes.  While we want to provide support for these plugins, the level of support in this area will be different than our premium support we offer for our paid plugins and themes. 
Here is what you can expect:
  • Response as quickly as we can, but it most likely will not be immediate.
  • Guidance through customization
  • Noted suggestions for future updates
Here is what you should NOT expect
  • Immediate response. We offer priority in response time to our premium themes and plugins
  • Us to customize your plugin. We encourage you to rip our plugins apart and make them your own, but we can't dedicate our time to doing it for you
When you post an issue in the forum, please always remember to link to your site.
Thanks – and post away!

Edited by mattdanner, 15 January 2010 - 05:00 PM.

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