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Support for Essence Theme?


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#1 Guest_Kerri_*

Guest_Kerri_*
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Posted 07 January 2011 - 01:38 PM

I purchased the Essence Theme and now have a question. It was awhile ago... I can't log into the memeber area to ask a question. It says I don't exist; did my support privelidges run out?

Thanks.

#2 Ronald

Ronald

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Posted 07 January 2011 - 06:16 PM

Hi,

that depends when "a while ago" was. Contact sales@ithemes.com with your request, to see if you are eligible for theme updates and support. This may (!) be the case when you purchased the theme early 2009 or before. If you purchased a one year subscription, and that has run out, you need to renew your subscription in order to be able to access theme updates and support.

When contacting sales, please include proof of purchase, and as much relevant info (username and e-mail address you used)

Ronald

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.