Support for Essence Theme?
Posted 07 January 2011 - 01:38 PM
Posted 07 January 2011 - 06:16 PM
that depends when "a while ago" was. Contact firstname.lastname@example.org with your request, to see if you are eligible for theme updates and support. This may (!) be the case when you purchased the theme early 2009 or before. If you purchased a one year subscription, and that has run out, you need to renew your subscription in order to be able to access theme updates and support.
When contacting sales, please include proof of purchase, and as much relevant info (username and e-mail address you used)
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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.