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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.

Order reference: 23481 / 2MF31627DG075913T


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#1 johnfink

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Posted 25 February 2011 - 03:07 PM

I purchased the Builder Theme - Core (Unlimited sites) and can't post a question in any of the threads. All the topics are locked in after I logged in. Even though I purchased this product, do I still have to purchase the premium support to post a question?

#2 sridhar

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Posted 26 February 2011 - 03:29 AM

Hello and welcome John to the iThemes family.

No, you don't have to pay extra for support.

You are perhaps trying to create a new topic at http://ithemes.com/forum/index.php?/forum/68-child-themes/ which we have recently locked.

Support questions on Builder are handled at http://ithemes.com/forum/index.php?/forum/64-builder/




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.