Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.
Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.
Theme Flexx Professional bought it a week ago NOT satisfied
Posted 03 March 2011 - 04:39 AM
I was persuaded by a video on a site pushing your themes, to buy one of your them-should know better. Moral of the story , I am completely unsatisfied with the product, I can't figure out how to work it. I know some html, and when I tried to go to the editor to customize the theme a little, I realize that your coding is very estrange and I don't seem to be able to customize it at all, which is not fair. The videos inside the theme which are suppose to be tremendous support and help to the user are absolutely worthless and outdated. I've wasted so much time, can anyone there address this problem please.
Thank you, Jay
Posted 03 March 2011 - 09:07 PM
Please sign in to the forum using the username and password you use to download the theme, and post your issues in the <a href="http://ithemes.com/forum/index.php?/forum/38-flexx/" rel="nofollow" target="_blank">Flexx support forum</a>. I am sure we will be able to help you out with any issues that you have.
You can find updated video tutorials on <a href="http://ithemes.com/tutorials/wordpress-3-0-video-tutorials/" rel="nofollow" target="_blank">this page</a>, and we are in the process of moving over all theme documentation to <a href="http://ithemes.com/codex/page/Flexx" rel="nofollow" target="_blank">the iThemes Codex</a>, but first and foremost, we are here on the forum to help you out, as you probably will be able to see when you are signed in, and check (and post in) <a href="http://ithemes.com/forum/index.php?/forum/38-flexx/" rel="nofollow" target="_blank">the Flexx support forum</a>.
looking forward to seeing your questions, and help you out,
Edited by Ronald, 03 March 2011 - 03:08 PM.
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.