Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

How do I access the backupbuddy support forum!


This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_paul_*

Guest_paul_*
  • Guests

Posted 10 March 2011 - 07:27 AM

Hi

I've bought 10 copies of backup buddy and whilst in the past I've managed use it to migrate a site I'm now having problems and need advice/support.

Using the details provided when I purchased backupbuddy I can log into my account to download the latest version etc., but when ever I try to access the support forums, I'm just given guest status and cannot access the backupbuddy support forum.

Requesting a new password or clicking forgotten password does not work. Can someone, please help.

This is incredibly frustrating.

Paul

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,077 posts

Posted 11 March 2011 - 02:58 AM

Hi Paul,

here's a video tutorial on how the support forum works, and perhaps, if you can login to the download area, you could access the forum from the membership page. If that fails, can you send me a PM or e-mail (ronald@ithemes.com) with your login credentials (username/password, e-mail you used to sign up, forum nickname) so I can have a closer look.

Apologies for the invonvenience,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.