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How do I access the backupbuddy support forum!

Started by Guest_paul_* , Mar 10 2011 07:27 AM

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#1 Guest_paul_*

Guests

Posted 10 March 2011 - 07:27 AM

Hi

I've bought 10 copies of backup buddy and whilst in the past I've managed use it to migrate a site I'm now having problems and need advice/support.

Using the details provided when I purchased backupbuddy I can log into my account to download the latest version etc., but when ever I try to access the support forums, I'm just given guest status and cannot access the backupbuddy support forum.

Requesting a new password or clicking forgotten password does not work. Can someone, please help.

This is incredibly frustrating.

Paul

#2 Ronald

Forum Admin

Administrators
Others: All Plugins, All Themes, Moderators, Webdesign
22,309 posts

Posted 11 March 2011 - 02:58 AM

Hi Paul,

here's a video tutorial on how the support forum works, and perhaps, if you can login to the download area, you could access the forum from the membership page. If that fails, can you send me a PM or e-mail (ronald@ithemes.com) with your login credentials (username/password, e-mail you used to sign up, forum nickname) so I can have a closer look.

Apologies for the invonvenience,
Ronald

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