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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
How do I access the backupbuddy support forum!
Posted 10 March 2011 - 07:27 AM
I've bought 10 copies of backup buddy and whilst in the past I've managed use it to migrate a site I'm now having problems and need advice/support.
Using the details provided when I purchased backupbuddy I can log into my account to download the latest version etc., but when ever I try to access the support forums, I'm just given guest status and cannot access the backupbuddy support forum.
Requesting a new password or clicking forgotten password does not work. Can someone, please help.
This is incredibly frustrating.
Posted 11 March 2011 - 02:58 AM
here's a video tutorial on how the support forum works, and perhaps, if you can login to the download area, you could access the forum from the membership page. If that fails, can you send me a PM or e-mail (firstname.lastname@example.org) with your login credentials (username/password, e-mail you used to sign up, forum nickname) so I can have a closer look.
Apologies for the invonvenience,
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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
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