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My member login does not work!


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3 replies to this topic

#1 Guest_Roz_*

Guest_Roz_*
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Posted 15 March 2011 - 01:51 AM

Hello!

I just purchased the builder plugin and I got logged out after I closed my browser today. Now when I try to login it does not let me, and I keep putting in my username/email and it will not send me my password. Its funny because I never remembered entering a password when I purchased this.

Please help!

Thanks,

Roz

#2 Ronald

Ronald

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Posted 15 March 2011 - 02:02 AM

Hi Roz,

were you able to download the product? Which username and password did you use? You should have received a confirmation e-mail, once payment is processed. To access the support forum as a member, you need to use the same username/password you use to download the product,

If all fails, please send an e-mail to sales@ithemes.com, with reference to your purchase, e-mail address you used, proof of purchase etc.

Also, check you e-mail spam folder, just in case,

Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Rozbeh Sororian

Rozbeh Sororian

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Posted 15 March 2011 - 03:15 AM

Ronald,

It happened to be in my spam, thanks! BUT I need the Astro theme, and it is only downloading the html file to my computer, how can I get the .zip file?

-Roz

#4 sridhar

sridhar

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Posted 15 March 2011 - 03:44 AM

Continued at http://ithemes.com/forum/index.php?/topic/12534-astro-theme-not-working/