Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Posted 29 March 2011 - 03:50 PM
Posted 29 March 2011 - 06:59 PM
Builder Theme comes with our Multiple Use license which is great for Developers like yourself.
Use/Developer Licenses â€“ This means that you can use the Themes
on as many personal and clients sites as you want, as long as you do not resell
You purchased Builder so you will be the one to have access to our member support forum, updates and new versions. So the answer is yes, you would have to give your customers the support or they would have to purchase Builder from Ithemes for support, updates and access to our member support forum.