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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

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5 replies to this topic

#1 Guest_bassist_*

  • Guests

Posted 26 January 2010 - 02:59 PM

I sent a detailed email yersterday via the contact form.
do you check that email often?

I need some detailed information about the flexibility of the itheme builder. i have included some screenshot links in that email as well.
i do not want to include them publicly for client confidentiality reasons.

#2 Guest_bassist_*

  • Guests

Posted 26 January 2010 - 10:14 PM

so far support is not impressing me at all.
going on 2 days now for my presale question, and this is my second post on the forum - still waiting to be approved...

#3 Ronald


    Forum Admin

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Posted 27 January 2010 - 03:57 PM

we use this forum for any inquiries, issues and questions regarding the iThemes products, but on top of that, the support e-mail address is monitored as well.
From what page/site did you send your e-mail, and when exactly, so we can check the mail accounts, there may be a misunderstanding, or an incorrect e-mail address.

Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.

#4 Guest_bassist_*

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Posted 27 January 2010 - 05:29 PM

yesterday, from this page;
same email address as i used here to post this

#5 Guest_bassist_*

  • Guests

Posted 03 February 2010 - 04:33 PM

still waiting for pre-sales support response to my question...

#6 sarah


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Posted 03 February 2010 - 07:01 PM

Hi, Bassist -
I apologize that you did not receive a response.
Unfortunately, we searched through both sales and support emails and did not see anything with your name or email address.

You can try emailing directly to sales@ithemes.com or post your questions here in the forum and we'll answer them that way.

Again, I'm sorry that somehow your messages did not reach us.