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#1 Guest_Jennifer_*

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Posted 29 January 2010 - 09:26 AM

I purchased Builder earlier this week. I did view the Builder Codex so I believe I did set up an account. Now I can't log on to the Builder site or the support forum. I did request a new password to be emailed to me a couple of days ago and I have gotten no response. Can someone PLEASE help me get my user name and password? I need to get started ASAP.

#2 Ronald

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Posted 29 January 2010 - 10:26 AM

Hi Jennifer,
you should be able to retrieve your password, or username and password when you click the "lost password" link, or here http://ithemes.com/wp-login.php?action=lostpassword
Either enter your username, or the e-mail address you used when registering.
I have tested this multiple times, and it works, an you check your spam folder?
Let us know,Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_Jennifer_*

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Posted 29 January 2010 - 12:18 PM

Ronald,
Thank you for your quick response. I have tried the retrival from the link you gave me, but I have just discovered we are having some email issues this afternoon. I will have to wait and see if a response comes in once things are being recieved again. Will the username/password sent from that link be the only one I will need to access everything on iThemes? I just want to make sure there aren't mulitple sign ons.

#4 Ronald

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Posted 29 January 2010 - 01:09 PM

Hi Jennifer,
you use the same login for the downloads/membership area as for the members only support forum. More here.
Let us know if you run into more issues,Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.