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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
To anyone considering iThemes
Posted 25 May 2011 - 01:52 PM
1.) This is a progressive company, that just keeps holding itself up to a higher standard. What it's doing with Builder, from what I can tell, is at the cutting edge of Wordpress development.
2.) The support forums are extremely helpful. I have never posted a request and had to wait as long as one day for an answer. From newbies to web designers, the support is there. Patient, responsive, detail oriented.
3.) The plugins are fantastic. I created a website that a client loves, moved it from one hosting company to another with Backup Buddy, and I could not believe how easy it was. I have not found a Plugin that was less than I expected, and my expectations have grown pretty large.
4.) Sign up for Webdesign.com, too. If you're a beginner, like me, some of it might be a little over your head to start out. But, you'll learn fast, and there's a chat room where you'll get support from other users as well as the instructor. You'll learn all kinds of things about Wordpress, hosting, SEO, security, marketing -- lots of things that go above and beyond the support for all the themes and plugins you'll find here.
5.) The themes themselves are done with great class and design standards, but you can see that for yourselves.
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