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What happened to themes I purchased prior to your new look?


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#1 emgcoach

emgcoach

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Posted 03 February 2010 - 03:32 PM

I had purchased several themes prior to the new system.  Under my acount they are not being shown.

Particulary, the iCompany theme.

thanks,
Joe Schlosser
http://www.emgcoaching.com

#2 sarah

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Posted 03 February 2010 - 05:50 PM

Hey Joe -
I actually just responded to your newest post. But same thing here...If you'll email sales@ithemes.com they can get you taken care of with your member account.
You just need to get setup in our new member system if you're not already, and get your old themes added so you can still access them.

Just tell them what themes you had previously bought, and provide copies of your receipt it you can.

Thanks!

Sarah





Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.