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Help getting support
Posted 13 June 2011 - 11:21 AM
I'm a web developer and I am working on a website for a client who has an iTheme.com theme. The theme was purchased on behalf of my client by a previous developer. That developer is no longer in business and cannot be contacted.
I need to ask some support questions about the theme, but cannot get any information without an iTheme membership login account.
Does iTheme keep domain info on file so I can prove that the theme was indeed paid for and thereby get support? If not, what other procedure can I follow to get this solved?
I'm happy to provide details in private to iTheme staff upon request :)
Posted 13 June 2011 - 01:54 PM
please contact firstname.lastname@example.org by e-mail with as much relevant information you have. Note that purchases are not linked to a domain, so that won't do. They are linked to a person or business, so it might be difficult without the cooperation of the current owner. Anyway, please include Name and e-mail of the previous developer, date of purchase, etc. etc. so our sales staff can look into it,
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Posted 14 June 2011 - 12:00 PM
Thanks for the info. The owner of the site is more than happy to cooperate and I can provide the name of the original developer to your staff as well.
I did manage to fix the problem with the site, however, so I'm not in a big hurry.