Jump to content


Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Subscription refund payment


This topic has been archived. This means that you cannot reply to this topic.
2 replies to this topic

#1 Gordon

Gordon

    Advanced Member

  • Members
  • PipPipPip
  • 36 posts

Posted 15 June 2011 - 11:37 AM

Good day,

On 05/13/2011 I renewed both my Backup Buddy and Builder theme - core subscription.

Now
I only wanted to renew the Backup Buddy subscription (not sure what I
was thinking). So would it be possible to cancel my Builder theme - core
subscription, and get a refund?

My invoice # is : 27791 ($72.75)

Thanks,
Gordon

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 33,004 posts

Posted 15 June 2011 - 01:57 PM

Hi Gordon,

please contact sales@ithemes.com by e-mail with your inquiry. They should be able to help,

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Gordon

Gordon

    Advanced Member

  • Members
  • PipPipPip
  • 36 posts

Posted 15 June 2011 - 05:37 PM

Hi Ronald,

I already sent two emails to sales...

The first one was sent 11 days ago.

Cheers,

Gordon