Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
can't login - email not in system
Posted 04 February 2010 - 08:54 PM
I'm trying to get support for iCompany and Titanium, but I can't login. Funny though, it says my email is not in the system, but when I posted a reply to a blog post my photo was attached automatically so I must be in ther somewhere. email is email@example.com and I bought the 2008 or 09 theme pack for I think it was $400. Can't activate either theme. getting error:
Catchable fatal error: Object of class WP_Error could not be converted to string in /hsphere/local/home/concepts1/thatinternetmarketer.com/wp-content/themes/iCompany/plugins/iThemesFileUtility.php on line 75
Posted 04 February 2010 - 08:55 PM
Posted 05 February 2010 - 03:03 PM
the image shows based on your gravatar settings, tied to your e-mail address, and doesn't come from our files. And someone from sales will contact you shortly on your subscription issue, apologies for the late reply!
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.