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Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

4th of July weekend:

Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.

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1 reply to this topic

#1 gdoyle


    New Member

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Posted 05 February 2010 - 04:51 AM

Hi there I have sent emails to cory @ ithemes as well as using the contact form and still await a reply
is it possible to get a response regarding my queries, please, in the past it has always been rapid, so I am not sure whether my AV has been too rigid

Thanks in advance

#2 sarah


    Advanced Member

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  • Others: Builder, All Themes
  • PipPipPip
  • 94 posts

Posted 05 February 2010 - 04:56 PM

Hi, Insider -

You'll need to address questions and queries to sales@ithemes.com

If you have already emailed sales, or used the contact form, please allow at least 24 hours for a response.

Thank you!