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Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

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1 reply to this topic

#1 gdoyle

gdoyle

    New Member

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Posted 05 February 2010 - 04:51 AM

Hi there I have sent emails to cory @ ithemes as well as using the contact form and still await a reply
is it possible to get a response regarding my queries, please, in the past it has always been rapid, so I am not sure whether my AV has been too rigid

Thanks in advance

#2 sarah

sarah

    Advanced Member

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  • Others: Builder, All Themes
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Posted 05 February 2010 - 04:56 PM

Hi, Insider -

You'll need to address questions and queries to sales@ithemes.com

If you have already emailed sales, or used the contact form, please allow at least 24 hours for a response.

Thank you!

Sarah