Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Question about new 2 site license
Posted 30 June 2011 - 10:35 PM
Posted 01 July 2011 - 09:26 AM
You generate a new key for each site. So if you have already used one key then go into the next site you want to use your other key in. Go to the license manager on the plugin page, enter your credentials and click generate new license key.
Please let us know if you have anymore questions.
There are some plugin walkthrough videos on our youtube channel check it out!
Posted 01 July 2011 - 09:18 PM
Thanks for the response. I finally figured out that I needed to install the version of the plugin from here to get it to recognize the need for the license (and not the pre-sale support key I was using). Once I did that the key generation went through successfully for both sites.