Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
The iThemes offices will be closed Thursday Nov. 27 and Friday Nov. 28 for Thanksgiving.
Support will be limited, as we allow our support staff to spend some well deserved time off with their families. The iThemes Support team wishes you a great Thanksgiving weekend.
My topic was removed
Posted 22 July 2011 - 06:55 AM
I recently asked a technical question about one of your products - BackupBuddy - which was instantly removed. Now I understand that this is not the BackupBuddy forum. I even apologized for posting. But, like I said, I can't find the right forum; it's not there!
Instead of removing my question (I paid 75 dollars for this plug-in) I would have appreciated it if you pointed me to the right part of the site or simply answered the question. Just deleting the post doesn't help me much.
Could you please put the post back or explain to me where I can ask the question instead?
Posted 22 July 2011 - 07:42 AM
It was moved to BackupBuddy forum, specifically at http://ithemes.com/forum/index.php?/topic/16537-backupbuddy-question/
Posted 22 July 2011 - 08:03 AM
Unfortunately, I can't access that forum (I get an 'access denied' message). I am mailing with support to find out what the issue is. It's strange, because - as you can see - I can access the other forums just fine. Except the one I need.
Thanks again for clarifying this,
Posted 22 July 2011 - 08:32 AM
can you send me your iThemes login credentials (username/password) by e-mail(!) to firstname.lastname@example.org, so I can look into this,
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.