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Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.

Your iThemes support team wishes you happy holidays!

Thank you for your amazing support, once again!

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#1 Jqsh


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Posted 17 August 2011 - 07:42 PM

I have to say again, Thank you Thank you Thank you!

I am so grateful that I found iThemes when I started on this journey into WordPress -- without a doubt, I would have likely given up in frustration early on without your superb support, fantastic training and great themes and plugins.

Thank you for helping me evolve my understanding and skill level, and for patiently working through my newbie questions. I still have so much to learn, but thanks to you I have an ever growing list of happy clients. Knowing you are here to help me through potential problems that pop up gives me the confidence to keep going.


Jaqui Shaffer

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