Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Charged for updates?


This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_nocmanus_*

Guest_nocmanus_*
  • Guests

Posted 13 September 2011 - 10:36 PM

Since I bought an oringinal theme from ithemes, the best you can do is charge me for wp updates? Really? Help?

nocmanus

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 30,748 posts

Posted 14 September 2011 - 03:57 AM

Hi,

we don't charge for wp updates. When you purchase a theme or plugin, you receive the theme/plugin and a one year subscription to premium members only support through this forum, as well as updates to the product.

If you want additional support and theme updates after your subscription expires, you should purchase another year subscription.

You will never be charged for the theme, and it is yours to keep, it
will function as it did without a subscription, and you can
use it on as many sites you want.

See also the FAQ section of our site,

hope that clartifies,
Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.