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Backup Buddy License Key


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3 replies to this topic

#1 Guest_Russ_*

Guest_Russ_*
  • Guests

Posted 18 September 2011 - 06:44 AM

First, I am not a guest but a member but the forum will not accept my member login name and pw. I have requested a new password to be emailed and over 24 hours laters no response.

I purchased a 10 user licence to Backup Buddy in January (see below) and now it will only let me license two sites which seems to be your new policy for $75. Would you please open my account to 10 sites as I paid for.

Russ

Your Invoice Number 21840 from 01/26/2011

Product/Subscription Title             Price

------------------------------

-----------------------------

BackupBuddy (10 sites)               $75.00

-----------------------------------------------------------

Subtotal                      $75.00

-----------------------------------------------------------

Total                       $75.00

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,335 posts

Posted 19 September 2011 - 04:16 AM

Hi,

did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 Guest_jack angelo_*

Guest_jack angelo_*
  • Guests

Posted 20 October 2011 - 01:55 PM

Ronald said:

Quote

Hi,

did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,

Ronald



I am having the same problem. I originally had the problem that the ftp settings for backups would not take my log-in to my godaddy hosting account while I could get in no problem from filezilla.

#4 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 31,335 posts

Posted 20 October 2011 - 04:12 PM

Hi,

this does not look like the same issue, but if it is, follow my advise, and contact sales@ithemes.com.

Alternatively, sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the BackupBuddy support forum (which I think this may be related to),

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.