First, I am not a guest but a member but the forum will not accept my member login name and pw. I have requested a new password to be emailed and over 24 hours laters no response.
I purchased a 10 user licence to Backup Buddy in January (see below) and now it will only let me license two sites which seems to be your new policy for $75. Would you please open my account to 10 sites as I paid for.
Russ
Your Invoice Number 21840 from 01/26/2011
Product/Subscription Title Price
------------------------------
-----------------------------
BackupBuddy (10 sites) $75.00
-----------------------------------------------------------
Subtotal $75.00
-----------------------------------------------------------
Total $75.00
1
Backup Buddy License Key
Started by
Guest_Russ_*
, Sep 18 2011 06:44 AM
3 replies to this topic
#2
Ronald
-
- Administrators
- Others: All Plugins, All Themes, Moderators, Webdesign
-
- 22,293 posts
Forum Admin
Posted 19 September 2011 - 04:16 AM
Hi,
did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,
Ronald
did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,
Ronald
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
#3 Guest_jack angelo_*
Guest_jack angelo_*
-
- Guests
Posted 20 October 2011 - 01:55 PM
Ronald said:
I am having the same problem. I originally had the problem that the ftp settings for backups would not take my log-in to my godaddy hosting account while I could get in no problem from filezilla.
Quote
Hi,
did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,
Ronald
did you check your spam mail folder? In the mean time, please contact sales@ithemes.com with your request, they should be able to help you out,
Ronald
I am having the same problem. I originally had the problem that the ftp settings for backups would not take my log-in to my godaddy hosting account while I could get in no problem from filezilla.
#4
Ronald
-
- Administrators
- Others: All Plugins, All Themes, Moderators, Webdesign
-
- 22,293 posts
Forum Admin
Posted 20 October 2011 - 04:12 PM
Hi,
this does not look like the same issue, but if it is, follow my advise, and contact sales@ithemes.com.
Alternatively, sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the BackupBuddy support forum (which I think this may be related to),
Ronald
this does not look like the same issue, but if it is, follow my advise, and contact sales@ithemes.com.
Alternatively, sign in with the username and password you use to access the membership area (from where you downloaded the product(s) you purchased), and post your support request in the BackupBuddy support forum (which I think this may be related to),
Ronald
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Reply to this Topic
ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
For BackupBuddy related issues, be sure to include the status log from your most recent backup.
CLICK HERE to start a new topic in the ServerBuddy forum.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users
