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#1 Robert Leighton

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Posted 25 September 2011 - 09:33 PM

When I go to chage my layout from 2 skinny bars on left to one larger bar on left I end up with a skinny bar on left .. and the wigets never match the layout page? It becomes a test & hunt system where eventually I find out where the text widgets end up.

#2 Ronald

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Posted 26 September 2011 - 03:19 AM

Hi,

your product membership details (associated with the login with which you posted this support request) do not show a current subscription for this product. Such a subscription entitles you to premium support, and product upgrades. In order to help us help you in the most efficient manner you should post your support requests using a login which shows your entitlement for support of this product.

If your subscription has expired we would request that you renew your membership. Please note that if you have multiple logins associated with different products we can merge those into one if this would be more convenient for you.

Once you have a valid subscription, you wil be able to login to the members only forums and post your support request. When you do, always add a link to your site,

Ronald

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#3 Guest_Robert_*

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Posted 28 September 2011 - 12:30 AM

OK..I have been all over your site and find no way to update my info .. for more information it says click here.. obviously I bought a theme and am on your emial list .. It shows no place to update a subscription ..

#4 Ronald

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Posted 28 September 2011 - 03:46 AM

Hi,

sorry to hear you are having troubles. You should (!) be able to make a purchase from your membership page, but if that is not working, please contact sales@ithemes.com by e-mail and explain the situation, and refer to this thread if you want to. They will be able to get this sorted.

In the mean time, perhaps this article explains more about the widgets in Flexx

apologies for the inconvenience,
Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#5 Guest_Robert_*

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Posted 29 September 2011 - 03:25 AM

Thank you for your reply .. after reading the widget info .. and going back to layout & widgets it is apparent their is no wide left sidebar only a skinny left sidebar

#6 Ronald

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Posted 29 September 2011 - 05:06 AM

Hi,

there is a wide left sidebar, you can even see this in the image in the article with all the arrows on it.

For additional support, please log in with your username and password, and post in the Flexx support forum,

thanks,
Ronald

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When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.




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